$ 149

Course Description:

Teaches leaders to recognize behaviors that lead to distrust and to understand the human impact of a non-trusting environment.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Coaching for Improvement

$ 149

Course Description:

Builds the skills leaders need to help people with performance or work habit problems. Equips leaders to help people develop improvement plans, conduct effective improvement discussions, and handle the challenges they may encounter in improvement discussions. Includes administrative skill practices and health skill practices and also a positive model health care video. This class is part of the Leadership Series. Essentials of Leadership must be taken prior to taking this class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

9/16/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Coaching for Improvement

$ 149

Course Description:

Next Class Starts:

Start Time:

End Time:

Class Outline:

11/18/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Coaching for Success

$ 149

Course Description:

Introduces skills for guiding individuals and teams towards achieving successful results. Leaders learn the importance of helping people learn from success rather than mistakes, how to balance seeking and telling, and how to conduct an effective coaching discussion. This class is part of the Leadership Series. Essentials of Leadership must be taken prior to taking this class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

9/9/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Coaching for Success

$ 149

Course Description:

Next Class Starts:

Start Time:

End Time:

Class Outline:

11/11/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Delegating for Results

$ 149

Course Description:

Leaders learn skills for successfully matching people, responsibility, and authority to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization. This class is part of the Leadership Series. Essentials of Leadership must be taken prior to taking this class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

10/7/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Delegating for Results

$ 149

Course Description:

Next Class Starts:

Start Time:

End Time:

Class Outline:

12/16/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Developing Others

$ 149

Course Description:

Provides leaders, coaches, and mentors with a practical process and the skills necessary to develop talent.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Essentials of Leadership

$ 149

Course Description:

This foundation course for all Interaction Management courses teaches leaders how to get results through people. During the course, they attain the tolls necessary for a successful "leadership journey." Learners acquire a set of proven interaction skills, discover sever Leadership Imperatives key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act. This class is the first class of Leadership Series I and must be taken prior to taking the other DDI classes in this series.

Next Class Starts:

Start Time:

End Time:

Class Outline:

11/4/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: This class is the first in the Leadership I Series and must be taken before all of the Leadership Series I classes.

DDI Getting Started as a New Leader

$ 149

Course Description:

This is a on-boarding course for new leaders who have direct reports for the first time. It focuses on aspects of the leader's role other than interaction skills, such as developing a relationship with your boss, assigning work, dealing with direct reports who used to be peers, and key HR policies and processes. The course also includes a roadmap for the new supervisor's first few weeks on the job.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Influential Leadership

$ 149

Course Description:

To be successful in today's matrixed organizations, leaders need to get things done through other people-often through peers and individuals contributors with whom they may not have position power. The influential Leadership course teaches leaders to apply influential strategies, apply influential strategies, package the ideas, read their audience, and use appropriate persistence to gain commitment to their idea.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Interaction Management: Exceptional Performers: Navigating Beyond Conflict

$ 149

Course Description:

In this four hour course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Interaction Management: Exceptional Performers: Embracing Change

$ 149

Course Description:

This four hour Interaction Management: Exceptional Performers course focuses on the role of individual performers in implementing change in the workplace. Participants discover their Change IQ and learn about the phases of change that many people experience when undertaking a new initiative. Using the Embracing Change job aid, which includes best practices, individual performers will tackle and overcome the new business challenges of today and tomorrow.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Interaction Management: Exceptional Performers: High-Impact Feedback and Listening

$ 149

Course Description:

In this four hour course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Interaction Management: Exceptional Performers: Networking for Enhanced Collaboration

$ 129

Course Description:

This four hour course will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice, and coaching. Learners identify what information and expertise they need, identify who can provide it, practice asking for help, and then learn techniques for maintaining strong working relationships.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Interaction Management: Exceptional Performers: Taking the HEAT

$ 149

Course Description:

This four hour course equips learners with an important skill set that is essential to providing high-quality customer service. These essential skills will help service providers turn dissatisfied, upset customers into satisfied, loyal ones.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Coming in Fall of 2010!

DDI Interaction Management: Exceptional Performers: Valuing Differences

$ 149

Course Description:

This four hour course shows learners how Valuing Differences gives people effective tools for appreciating others’ unique perspectives, understanding people’s inherent differences, and collaborating in a mutually beneficial way.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Coming Fall 2010!

DDI Interaction Management: Exceptional Performers: Working as a High-Performing Team

$ 149

Course Description:

This four hour course teaches employees how their team can transform itself into a top-performing unit that significantly enhances its impact on the organization. Participants learn the personal, interpersonal, and business advantages of working in teams.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Coming Fall 2010!

DDI Interaction Management: Exceptional Performers: Communicating with Impact

$ 149

Course Description:

This four hour foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Coming in Fall of 2010!

DDI Interaction Skills for Success

$ 149

Course Description:

Did you know that everyone has two kinds of needs during any interaction: personal and practical? Improving people’s interaction skills will improve way your workforce thinks and acts. This course presents the basics on how to work well together, reduce wasted time, lessen conflict, and influence interactions in a positive way.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Leadership Series I

$ 649

Course Description:

This series of six classes are the foundation to help new and experienced leaders operate in an ever-changing environment and to face new challenges. Classes covered are: Essentials of Leadership, Coaching for Success, Coaching for Improvement, Setting Performance Expectations, Resolving Conflict and Delegating for Results. A more detailed description for the classes can be found under the DDI title of the specific class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

11/4/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Thursdays, November 4, 11, 18 and December 2, 9 and 16

DDI Leadership Series II

$ 1299

Course Description:

Managers have a unique leadership role. After building initial skills in Series I, leaders need to continue developing their skills to propel their team and organization to success. The essence of being an effective people leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. Diagnosing and developing leadership skills and competence is often more challenging than technical skills, requiring a higher level of trust and closer business relationships. The best leaders focus on helping those who report to them excel! Classes covered in this series are: Essentials of Leadership, Supporting Leadership Development, Building Environments of Trust, Developing Others, Influential Leadership. A more detailed description for the classes can be found under the DDI title of the specific class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of the next class series.

DDI Leading Change

$ 149

Course Description:

Focuses on the crucial role leaders have in effectively exploring change, introducing change, and helping others overcome resistance typically associated with change. Leaders learn how to conduct effective change discussions that minimize the potentially negative effects of change on morale, processes, and productivity.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Rapid Decision Making

$ 149

Course Description:

The velocity of work, the diversity of ideas and people, and the rapid flow of information make it increasingly difficult to get groups to agree and commit to action. This course focuses on the dynamics of group agreement and the importance of having everyone's commitment. It teaches seven techniques for making clear, high-quality decisions that have the buy-in and commitment of every group member.

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Reaching Agreement

$ 149

Course Description:

Next Class Starts:

Start Time:

End Time:

Class Outline:

Class Request

Click Here

Class Meets: Please call for dates and times of upcoming classes.

DDI Resolving Conflict

$ 149

Course Description:

Enables leaders to recognize signs of conflict, assess the conflict to achieve resolution. Leaders learn the skills to both provide support and to act as mediators. This class is part of the Leadership Series. Essentials of Leadership must be taken prior to taking this class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

9/30/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Resolving Conflict

$ 149

Course Description:

Next Class Starts:

Start Time:

End Time:

Class Outline:

12/9/2010

8:00:00 AM

12:00:00 PM

Click Here

Class Meets: Leadership I Series Class

DDI Setting Performance Expectations

$ 149

Course Description:

Helps leaders prepare for and conduct planning discussions, encourage continued involvement, and work with project teams or task forces on their performance plans. This class is part of the Leadership Series. Essentials of Leadership must be taken prior to taking this class.

Next Class Starts:

Start Time:

End Time:

Class Outline:

9/23/2010

8:00:00 AM

12:00:00 PM

none

Class Meets: Leadership I Series Class

DDI Setting Performance Expectations

$ 149

Course Description:

Next Class Starts:

Start Time:

End Time:

Class Outline:

12/2/2010

8:00:00 AM

12:00:00 PM

none

Class Meets: Leadership I Series Class